The Business of Healthcare Podcast

Episode 102: Machines That Help Humans Understand Humans

In this episode, Amy Brown, founder and CEO of Indianapolis-based Authenticx, joins fellow Hoosier and show host Dr. Bob Kaiser for a look into how the machine learning tools her company offers can help healthcare leaders process customer feedback at scale — phone calls can number in the millions — and break them down to provide direction for improving the customer experience.

Aug 29, 2022

Episode 101: The Hospital-at-Home Healthcare Delivery Pathway

In this episode, guest Tina Burbine, vice president for care innovation & enterprise analytics at HealthLink Advisors and host of Let’s Talk Data! podcast, joins host Dr. Bob Kaiser for a discussion about the Hospital-at-Home healthcare delivery pathway which allows some patients to receive acute-level care in their homes rather than in a hospital.

Jul 26, 2022

Episode 100: Overcoming the Healthcare Klugeocracy

In this special 100th episode of The Business of Healthcare Podcast, Dr. John McCracken joins host Dr. Bob Kaiser to discuss the most significant healthcare changes over the past quarter-century, including healthcare inflation and physician burnout, which McCracken calls moral injury. The root cause of these problems, McCracken says, is kludgeocracy, a government built and run on quick fixes.

Jun 29, 2022

Episode 99: Health Epidemics Related to the COVID-19 Pandemic

In this episode, Dr. Tim Church, chief medical officer of Wondr Health, a digital weight management program, joins host Dr. Bob Kaiser for a discussion about how to solve twin health epidemics related to the COVID-19 pandemic. Specifically, they discuss related metabolic and mental-health pandemics in which people are eating more, exercising and sleeping less because of worry and stress related to life’s uncertainties during these times.

May 27, 2022

Episode 98: Consolidation in the Healthcare Marketplace

In this episode, Dr. James (Jim) Walton, president and CEO of Genesis Physicians Group, joins host Dr. Bob Kaiser for a wide-ranging discussion about consolidation in the healthcare marketplace. Walton also offers his views about how value-based care is impacting population health. Walton is also a lecturer in the Naveen Jindal School of Management’s Healthcare Leadership and Management programs.

Apr 25, 2022

Episode 97: The Business of Dentistry

Dr. A.J. Aceirno, a practicing dentist and CEO of Decision One Dental Partners, joins host Dr. Bob Kaiser for an overview of the dental industry, how it differs today from previous decades and what improvements can be made to optimize both the patient experience and business success.

Mar 31, 2022

Episode 96: A look into the Medical Waste Industry

Jim Anderson, vice-president of product management and innovation at Stericycle, joins host Dr. Bob Kaiser for a look at the medical waste industry — its market dynamics, regulatory aspects, technology, supply-chain issues, education, safety, training and guidelines involved, the impact of the pandemic on the industry and more.

Feb 25, 2022

Episode 95: How a Surgery Concierge Can Help Healthcare Consumers Make Better Decisions

In this episode, Sanjay Prasad, MD FACS, joins host Dr. Bob Kaiser to discuss how companies like SurgiQuality, which Prasad helms as CEO — are helping healthcare patients become better consumers by helping them connect with the beast surgeons not only in terms of cost but also quality. They also discuss Prasad’s new book, Resetting Healthcare Post-COVID-19 Pandemic, the Patient Handbook.

Jan 28, 2022

Episode 94: A Look into a Nonprofit That Advocates for Employer Healthcare Interests

In this episode, host Dr. Bob. Kaiser speaks with Ellen Kelsay, president and CEO of Business Group on Health, a Washington, D.C.-based nonprofit organization that advocates for employer healthcare interests, including those of some of the largest companies in the world.

Dec 21, 2021

Episode 93: Understanding Cash-Based Physical Therapy Businesses

This episode delves into the concept of a cash-based physical therapy business and provides a brief overview of what physical therapy is. Host Dr. Bob Kaiser speaks with Dr. Aaron LeBauer, owner of LeBauer Physical Therapy, LLC, author of The CashPT® Blueprint, and host of ‎The CashPT Lunch Hour Podcast. LeBauer is on a mission to save 100 million people from unnecessary surgery by teaching other physical therapists to market directly to consumers and bypass the influence of insurance companies in the treatment process.

Nov 30, 2021

Episode 92: Polarity Intelligence — a Useful Skill for Healthcare Leaders

In this episode, host Dr. Bob Kaiser and guests Tracy Christopherson and Michelle Troseth discuss the concept of Polarity Intelligence and how it can help healthcare leaders establish balance in their lives. Christopherson and Troseth are co-founders of Missing Logic LLC and co-hosts of the Healthcare’s Missing Logic Podcast.

Oct 25, 2021

Episode 91: The Role of Rural Hospitals in the U.S. Healthcare System

Jon Doolittle, MS’21, joins host Dr. Bob Kaiser for a look into the role rural hospitals play in the U.S. healthcare system. Doolittle is president of Mosaic Medical Center in Albany, Missouri, a town with a population of less than than 2,000.

Episode 90: A Look Into the Complex Pharmaceutical Supply Chain

Justin Fengler, senior vice president corporate strategy and business operations at GoodRx, joins host Dr. Bob Kaiser for a look into the complex and confusing prescription-drug supply chain.

Aug 24, 2021

Episode 89: Fixing the Broken Essential Medicines Supply Chain

icines Supply Chain

In this episode, host Dr. Bob Kaiser chats with guest Dr. Eric Edwards, CEO, president and co-founder of Phlow Corporation. They discuss the problem of a broken essential medicines supply chain in the U.S. and solutions for fixing it.

Jul 29, 2021

Episode 88: Making the Leap from Fee-Based to Value-Based Care

In this episode, Dr. Matt Lambert, chief medical officer at Curation Health, joins host Dr. Bob Kaiser for a discussion about the history of fee-based care and what the healthcare industry needs to do to make the leap to value-based care.

Jul 23, 2021

Episode 87: A Proven Roadmap to Accelerating Disease Research and Treatment Discovery

Dr. David Fajgenbaum joins host Dr. Bob Kaiser for a discussion about innovative solutions for accelerating disease research and discovering treatments for those diseases. Fajgenbaum, an immunologist and an assistant professor at the Perelman School of Medicine at the University of Pennsylvania, co-founded the Castleman Disease Collaborative Network while urgently searching for a cure to a disease from which he was dying. They also discuss Fajgenbaum’s memoir, Chasing My Cure: A Doctor’s Race to Turn Hope Into Action (New York: Ballentine Books, 2019).

Jun 28, 2021

Episode 86: How Employers Can Get a Return on Their Investment in Employee Healthcare Benefits

In this episode, host Dr. Bob Kaiser and Lorna Borenstein, CEO/founder of Grokker, discuss how employers can get a return on their investment in healthcare benefits by providing their employees with wellness programs. They also discuss her book, It’s Personal: The Business Case for Caring.

Jun 22, 2021

Episode 85: Using Machine Learning to Gain Insight Into Medical Symptoms

In this episode, host Dr. Bob Kaiser chats with Dr. Andrew Le, founder and CEO of Buoy Health. Le explains why and how he and his team use machine learning to create a web-based tool that helps site visitors gain clinical insight into their symptoms and points them toward various treatment options.

May 18, 2021

Episode 84: An Introduction to Healthcare-Related Artificial Intelligence, Machine Learning and Data Analytics

This episode of The Business of Healthcare Podcast kicks off a series of discussions related to artificial intelligence, machine learning and data analytics. Host Dr. Bob Kaiser speaks with Dr. Ashwin Prakash, chief data scientist at Post Acute Analytics, a North Texas-based company that uses real-time data to monitor the progress of patients who have been released from acute-care facilities. They discuss the basics of AI, machine learning and data analytics and explain how these technologies can be used within a healthcare context to drive innovation, reduce costs and improve health outcomes. Prakash earned a Global Leadership Executive MBA from The University of Texas at Dallas Naveen Jindal School of Management in 2020.

Apr 28, 2021

Episode 83: Better Health through Data-Driven Navigation Tools

In this episode, host Dr. Bob Kaiser welcomes Dr. Dena Bravata, chief medical officer of Castlight Health, a health navigation platform, for a discussion about how data-driven comparison tools can reduce costs and improve outcomes for patients.

White Paper: Castlight’s Approach to Quality: Curate, Customize, Communicate

Apr 20, 2021