Episode 73: Transforming the Patient Experience in the Digital Realm
Host Dr. Bob Kaiser is joined by Jonathon Hensley, author, speaker, co-founder and CEO of Emerge Interactive, a Portland, Oregon-based digital product agency focused on the healthcare industry. They discuss how leadership can transform the healthcare industry in the digital space by focusing on the patient experience.
Becky Greenfield, a healthcare attorney and a partner at boutique law firm Wolfe Pincavage, joins host Dan Karnuta for a discussion about the complexities and risks associated with alternative health plans that are not mandated by the Affordable Care Act. Plans like healthcare sharing ministries, limited benefit plans and short-term insurance can appear similar to conventional healthcare insurance but they lack essential consumer protections like coverage for pre-existing conditions, essential health benefits, and balance-billing safeguards.
Felixia Colón joins host Dan Karnuta for a discussion about how artificial intelligence is being used, and is transforming, healthcare business operations. They cover care delivery methods, staffing models, the importance of establishing guardrails prior to AI’s use and address the risks of bias inherent in AI and how that problem can be overcome.
Caitlin McVey, associate vice president of the Memorial Hermann Institute for Nursing Excellence, joins host Dan Karnuta for a discussion about Health Education and Learning (HEAL) High School in Houston which prepares students to transition directly into high-demand healthcare jobs directly after graduation.
Don Taylor, the chairman of the board of directors at the Healthcare Standards Institute Foundation, joins host Dan Karnuta for a discussion about on how artificial intelligence is being integrated into the healthcare industry and the urgent need for its governance and standardization.
David Dawson, senior vice president of Conifer Health Solutions, joins host Dan Karnuta to discuss the use of artificial intelligence in healthcare-related revenue-cycle management.
Request Information
Thank you for your interest in the Naveen Jindal School of Management, UT Dallas. Tell us a little bit about yourself, and we’ll send you customized information about our programs. We hope to meet you soon.