Study Reveals Public Favors Chatbot Answers Over Those of Physicians
A study by a team of researchers from the Naveen Jindal School of Management reveals that when laypeople compare answers from licensed physicians to those from AI chatbots like ChatGPT, they consistently prefer the AI — even when experts rate the chatbot’s answers as lower in clinical quality. The working paper — “What People Think […]
Jindal School Research Shows Patients Trust Fellow Patients More Than AI Accuracy
A study conducted by a researcher from the Naveen Jindal School of Management finds that when patients are presented with both algorithm accuracy and peer acceptance information in a medical artificial intelligence system, their decisions are more strongly influenced by what fellow patients have accepted — even when the accuracy of the AI algorithm is […]
