15th Annual Behavioral Operations Conference, 2022

Walton Hall on the campus of the University of Arkansas, host of the Behavioral Operations Conference

BOC 2022


Sam M. Walton College of Business, University of Arkansas, Fayetteville, Arkansas
June 13 – 15

Register / Submit Abstract

Mission

The goal of the conference is to bring together researchers with a common interest in the intersection of human behavior and operations, with the aim of sharing current work, fostering research development and developing relationships among scholars in the field.

  • The deadline for registration and payment is June 12, 2022, 23:59 CST.

Pricing

Registration Type Cost
Faculty $175
Student $75
University of Arkansas campus

Welcome

The Sam M. Walton College of Business at the University of Arkansas is pleased to host the 15th annual Behavioral Operations Conference in Fayetteville, Arkansas on June 13 – 15, 2022. The conference will begin with a welcome drink on Sunday evening and continue with a one-day Young Scholars Workshop on Monday, June 13, and the main conference on Tuesday and Wednesday, June 14-15.

We look forward to seeing you in Fayetteville! If you have any questions please contact John Aloysius at JAloysius@walton.uark.edu.

Register / Submit Abstract

Registration

Please note the following key deadlines
Date Item Due
March 2, 2022 Extended-Abstract Submission (1-page limit) for Main Conference and/or Young Scholars Workshop
March 15, 2022 Notification of Acceptance
June 12, 2022 Registration & Payment Deadline

Conference fees are: $175 for faculty and $75 for students

If you are interested in presenting at the main conference or the Young Scholars Workshop, please indicate so when you register and include an extended abstract (one-page limit) of your work. Please also indicate who will present in the abstract.

Register / Submit Abstract
young scholars workshop session

Young Scholars Workshop

Monday, June 13, 2022 – Detailed Young Scholar Workshop

Please be aware that this agenda may change.

Skip to a Session

Parallel Session I | Parallel Session II | Parallel Session III | Parallel Session IV

Parallel Session I – 9:45 a.m. – 10:45 a.m.

Reynolds 117

Discussants

  • Ruth Beer
  • Yufei Ren

Auctions and Contracts

Christina Imdahl
How to account for behavioral newsvendors: The robust buyback contract with response uncertainty
Xianghua (Jason) Wu
Multidimensional procurement auction with loss-averse workers in online labor markets

Reynolds 202

Discussants

  • Leon Valdez
  • Eirini Spiliotopoulou

Social Responsibility

Vincent Yu
The effects of CSR performance and price on purchasing decisions
Yanji Duan
Making the case for sustainable supply management:
Supply chain transparency and ethical consumption

Reynolds 203

Discussants

  • Brad Meyer
  • Jordan Tong

Newsvendor Decision Making

Sam Kirshner
Supply uncertainty and Newsvendor overconfidence: Pull-to- or push-from-center?
Anne Dohmen
The sooner, the better? – Behavioral pitfalls with pre-ordering newsvendors

Parallel Session II – 11:00 a.m. – 12:00 p.m.

Reynolds 112

Discussants

  • Travis Tokar
  • Evgeny Kagan
  • Rodney Thomas

Inventory Decision and Management

Brad Meyer
Reflections on 15 years of beer game data: Models, personality, and the importance of understanding the system.
James Paine
Behaviorally grounded model-based and model free cost reduction in a simulated multi-echelon supply chain

Reynolds 117

Discussants

  • Michael Becker-Peth
  • Adriana Hofer
  • Iana Shaheen

Social Preferences

Maya Balakrishnan
Consumer attitudes on workforce diversity disclosures
Basvan Oudenhoven
Decision-making autonomy and the acceptance of predictive maintenance

Reynolds 202

Discussants

  • Anyan Qi
  • Lijia Tan

Non-Profit Organizations

Vinit Tipnis
Cause marketing as a strategic tool for firms & an opportunity for NPOs
Hasti Rahemi
Behavioral responses to nonprofit performance metrics: Efficiency vs. impact

Reynolds 203

Discussants

  • Samantha Keppler
  • Galit Yom-Tov
  • Xianghua Wu

Emotions in Behavioral Operations

Emily Dickey
Compassion may not be enough: The role of anticipatory guilt in creating better working conditions in operations
Eirini Spiliotopoulou
Regulatory focus and emotions in aligning capacity decisions

Parallel Session III – 2:00 p.m. – 3:00 p.m.

Reynolds 112

Discussants

  • Yanji Duan
  • Yanji Duan
  • Stephanie Eckerd
  • Vincent Yu

Promoting Desirable Behaviors

Gloria Urrea
To earmark or to non-earmark? The role of control, transparency, salience and warm-g low
Amy Williams
Would environmentally conscious consumers make less (or more) retail returns?

Reynolds 117

Discussants

  • Blair Flicker
  • Matt Walker
  • Wen Zhang

Operational Decisions

Özge Tüncel
Who should bear the risk? A theoretical and behavioral investigation of after-sales service
Lijia Tan

Reynolds 202

Discussants

  • Sam Kirchner
  • Sebastian Schiffels

Social and Service Platform Technologies

Swanand Kulkarni
Spatial Information sharing on on-demand service platforms: A behavioral examination
Yi Tang
Delivering mental healthcare to the underserved communities: Evaluating the potential of social technologies

Reynolds 203

Discussants

  • Brent Moritz
  • Rebekah Brau
  • Yinghao Zhang

Algorithms and Advice Taking

Cedric Lehmann
How algorithm aversion hinders advice taking when tasks become difficult

Parallel Session IV – 3:15 p.m. – 4:15 p.m.

Reynolds 112

Discussants

  • Karen Donohue
  • Christine Imdahl

Service Systems

Na Zhang
Managing Service Systems with Overconfident Customers

Reynolds 117

Discussants

  • Anton Ovchinnikov
  • Gloria Urrea

Retail Operations

Yuanyuan Ding
Design of curated subscription services in retailing: The role of collection transparency and consumer co-curation
Robert Jensen
Managing in-store service levels with behavioral insight: When does product substitutability ameliorate the adverse effects of stockouts?

Reynolds 202

Discussants

  • Sherry Li
  • Xiaoyang Long

Crowdshipping and Ridesharing

Michael Dwyer
Crowdshipping drivers: Effects of monitoring and control on individual-level outcomes and the role of individual entrepreneurial orientation
Li Ding
Trips for tips? The impact of tips on drivers’ relocation decisions

Reynolds 203

Discussants

  • Kyle Hyndman
  • Elena Katok

Understanding Operational Behavior

Clare Snyder
Algorithm reliance under pressure
Christian Jost
Improving agents’ routing performance with behavior-aware assignments: An experimental investigation

attendees of the behavioral operations conference

Conference Schedule

Main Venue:

Donald W. Reynolds Center for Enterprise Development, Walton College of Business, 145 N. Buchanan, Fayetteville, AR 72701

Sunday Reception:

The Inn at Carnall Hall, 465 Arkansas Ave, Fayetteville, AR 72701

Tuesday Conference Dinner:

Supply Chain Hall of Fame, 5111 W. JB Hunt Drive, Rogers, AR 72758

Please be aware that this agenda may change.

Skip to a Date

June 12 | June 13 | June 14 | June 15

Sunday, June 12

5:00 – 7:00 p.m.

The Inn at Carnall Hall
The WestVerandah

Welcome Reception/Drink with light snacks

Monday, June 13

8:30 – 9:30 a.m.

Reynolds Atrium

Conference Registration
Breakfast

9:30 – 9:45 a.m.

Reynolds Auditorium

Opening Remarks

  • Sherry Li–Young Scholar’s Welcome
  • Brian Fugate, Chair Dept of Supply Chain Management–Welcome to the University of Arkansas

9:45 – 10:45 a.m.

Parallel Session I

  • Auctions and Contracts – Reynolds 117
  • Social Responsibility – Reynolds 202
  • Newsvendor Decision Making – Reynolds 203

10:45 – 11:00 a.m.

Break

11:00 a.m. – 12:00 p.m.

Parallel Session II

  • Inventory Decision and Management – Reynolds 112
  • Social Preferences – Reynolds 117
  • Non-Profit Organizations – Reynolds 202
  • Emotions in Behavioral Operations – Reynolds 203

12:00 – 1:00 p.m.

Reynolds
Seminar A

Lunch

1:00 – 2:00 p.m.

JB Hunt 127

Visit to the Behavioral Business Research Lab 

Sherry Li and Nidhi Dahiya

2:00 – 3:00 p.m.

Parallel Session III

  • Promoting Desirable Behaviors – Reynolds 112
  • Operational Decisions – Reynolds 117
  • Social and Service Platform Technologies – Reynolds 202
  • Algorithms and Advice Taking – Reynolds 203

3:00 – 3:15 p.m.

Reynolds Atrium

Break

3:15 – 4:15 p.m.

Parallel Session IV

  • Service Systems – Reynolds 112
  • Retail Operations – Reynolds 117
  • Crowdshipping and Ridesharing – Reynolds 202
  • Understanding Operational Behavior – Reynolds 203

4:15 p.m.

End of the Young Scholar’s Workshop

Tuesday, June 14

8:00 – 8:45 a.m.

Reynolds Atrium

Conference Registration
Breakfast

8:45 – 9:15 a.m.

Reynolds Auditorium

Opening Remarks

  • Elena Katok–Welcome & Sponsors Acknowledgement
  • Alan Ellstrand-Opening by the Associate Dean of the Walton College of Business
  • John Aloysius–Welcome by the Local Organizing Committee

9:15 – 10:45 a.m.

Reynolds Auditorium

Session I: Dynamic Decision Making

  • Stephen Leider (MichiganUniversity) -Dynamic decision-making in operations management
  • Rob Basten (Eindhoven University) -Wait and see, or pay now? On how people decide to pay a cost to avoid a loss
  • Anton Ovchinnikov (Queen’s University) -How to analyze dynamic programming data: Thoughts, theory and demo

10:45 – 11:15 a.m.

Break

11:15 a.m. – 12:15 p.m.

Reynolds Auditorium

Keynote

Elena Katok (University of Texas, Dallas) –Replication in Behavioral Operations Management

12:15 – 1:15 p.m.

Reynolds
Reynolds Seminar A

Lunch

1:15 – 2:45 p.m.

Reynolds Auditorium

Session II: Evidencefrom the Field

  • Samantha Keppler (University of Michigan) -The unquantifiable costs of working with nonprofits: The role of cost logics in K—12 schools
  • Xiaoyang Long (University of Wisconsin, Madison) -Choice overload with anticipated regret and search cost: Theoretical framework and field evidence

2:45 – 3:15 p.m.

Reynolds Atrium

Break

3:15 – 4:45 p.m.

Reynolds Auditorium

Session III: Retail Operations

  • Thomas Vogt (University of Cologne) -How to induce sustainable customer picking behavior? The effects of a sustainability message and pricing
  • Yuanyuan Ding (University of Minnesota) – Strategic visual merchandising of new and open-box products: Evidence from experiment and retail data
  • Rogelio Oliva (Texas A&M University) – Return of the behavioral newsvendor: An experimental analysis of consumer return policy decisions

6:00 – 7:00 p.m.

Supply Chain Hall of Fame, Rogers, AR

Conference Drinks on the Rooftop

7:00 – 8:30 p.m.

Supply Chain Hall of Fame, Rogers, AR

Conference Dinner

Wednesday, June 15

8:00 – 8:45 a.m.

Reynolds Atrium

Late Registration
Breakfast

8:45 – 10:15 a.m.

Reynolds Auditorium

Session IV: Improving Operational Processes

  • Jordan Tong (Universityof Wisconsin, Madison)–Unlocking algorithm potential: Overcoming naïve advice weighting with feature transparency
  • Evgeny Kagan(John Hopkins University) -One size does not fit all: Strengths and weaknesses of the agile approach
  • Bekki Brau(Brigham Young University) -Demand planning for the digital supply chain: How to integrate human judgment and predictive analytics

10:15 – 10:45 a.m.

Reynolds Atrium

Break

10:45 a.m. – 12:15 p.m.

Reynolds Auditorium

Session V: Queuing and Service Operations

  • Blair Flicker (University of South Carolina)–On people’s utility over wait fundamentals and information
  • Leon Valdes(University of Pittsburgh) -Evaluating experienced and prospective queues: A behavioral investigation
  • Galit Yom-Tov(Technion-Israel Institute of Technology) -Reducing abandonment and improving attitudes in emergency departments: Integrating delay announcements into operational transparency to signal service quality

12:15 – 1:00 p.m.

Reynolds Seminar A

Lunch

1:00 – 2:30 p.m.

Reynolds Auditorium

Session VI: Contracts and Bargaining

  • Sebastian Schiffels (Lancaster University)–Myopic fairness in value chain negotiations:Insights from lab and field data
  • Kyle Hyndman(Universityof Texas, Dallas) -Startup fundraising and equity split: Do the number of investors and contract form matter?
  • Matthew Walker(Newcastle University) -Contingent contracting in procurement interactions: Experimental evidence

2:30 – 3:00 p.m.

Reynolds Auditorium

Conference Closing Remarks

  • Evgeny Kagan Details on 2023Behavioral Operations Conference
  • Best Presentation Award
  • Elena Katok & John Aloysius -Closing Remarks

3:00 p.m.

End of Main Conference

Mount Sequoyah and Fayetteville from University of Arkansas

Sam M. Walton College of Business

The nearest airport is the Northwest Arkansas Regional Airport (XNA) and is located just north of the University of Arkansas campus. View bus, shuttle or taxi option from the airport, rent a car or consider Uber or Lyft ridesharing services. The conference will be held at the Donald W. Reynolds Center for Enterprise Development, which is located at 145 N. Buchanan Ave., Fayetteville, AR 72701, on the University of Arkansas campus. Metered parking is conveniently located in the Harmon Parking Garage on levels 8 and 9 directly across the street.

Interactive Map

Accommodation

Northwest Arkansas

Fayetteville is located in the Northwest corner of Arkansas in the beautiful Ozark Mountains. From the world renowned Crystal Bridges Museum of American Art to Fayetteville’s Farmers Market, the Arkansas Music Pavilion or nearby Devil’s Den State Park, there is something for everyone.

participants of the 2019 Behavioral Operations Conference

Participants

Every year at the Behavioral Operations Conference, faculty participants from around North America and the world come together to share research and learn from one another.

2022 List of Participants
Last Name First Name Affiliation
AgyeahGeorgeUniversity of Arkansas
AloysiusJohnUniversity of Arkansas
ArvesonAdamUniversity of Cincinnati
BalakrishnanMayaHarvard Business School
BastenRobEindhoven University of Technology
Becker-PethMichaelErasmus University
BeerAna RuthZicklin School of Business, Baruch College, CUNY
BrauRebekahBrigham Young University
ChenQiuxiaUT Dallas
DickeyEmilyKuehne Logistics University
DingLiGeorgia Institute of Technology
DingYuanyuanUniversity of Minnesota
DohmenAnneUniversity of Tennessee, Knoxville
DonohueKarenUniversity of Minnesota
Du HaokunUT Dallas
DuanYanjiUniversity of North Florida
DwyerMichaelIowa State University
EckerdStephanieUniversity of Tennessee
EllstrandAlanUniversity of Arkansas
EpsteinNatalieHarvard Business School
FlickerBlairUniversity of South Carolina
FugateBrianUniversity of Arkansas
HazarikaSatabdiUniversity of Arkansas
HeDawnSimon Business School, University of Rochester
HoferAdrianaUniversity of Arkansas
HuKejiaVanderbilt University
HyndmanKyleUniversity of Michigan
ImdahlChristinaEindhoven University of Technology
JensenRobertUniversity of Arkansas
JiaZhenzhenFudan University
JostChristianTechnical University of Munich
KaganEvgenyJohns Hopkins University
KatokElenaUT Dallas
KepplerSamanthaUniversity of Michigan
KirshnerSamUniversity of New South Wales
KulkarniSwanandScheller College of Business, Georgia Tech
LehmannCedricUniversity of Cologne
LeiderStephenUniversity of Michigan Ross School of Business
LiSherryUniversity of Arkansas
LongXiaoyangUniversity of Wisconsin-Madison, Wisconsin School of Business
MaSiqiUniversity of Akron
MasorgoNicoloUniversity of Arkansas
McGeePeteUniversity of Arkansas
MiaoJinNaveen Jindal School of Management, University of Texas at Dallas
MillerLoganUniversity of Arkansas
MeyerBradDrake University
MoritzBrentPenn State University
OliviaRogelioMays Business School, Texas A&M University
OudenhovenBas vadEindhoven University of Technology
OvchinnikovAntonQueen’s University
PaineJamesMIT Sloan School of Management
PensamientoGabrielUniversity of Pittsburgh
QiAnyanUniversity of Texas at Dallas
RahemiHastiUniversity of Colorado Boulder
RenYufeiLabovitz School of Business & Economics, University of Minnesota Duluth
SchiffelsSebastianLancaster University
ShaheenIanaUniversity of Arkansas
SnyderClareMichigan Ross
SpiliotopoulouEiriniTilburg University
StipJoanEindhoven University of Technology
Tan LijiaEindhoven University of Technology
TangYiUniversity of Minnesota
ThomasRodneyUniversity of Arkansas
TipnisVinitKelley School of Business, Indiana University Bloomington
TokarTravisTexas Christian University
TongJordanUniversity of Wisconsin-Madison
TüncelÖzge Maastricht University
UrreaGloriaLeeds School of Business, University of Colorado Boulder
Valdes SaavedraLeonUniversity of Pittsburgh
VogtThomasUniversity of Cologne
WalkerMattNewcastle University, UK
WilliamsAmyUniversity of California, Irvine
WuXianghua ( Jason )College of business, University of Texas at Arlington
YangChia-Chun
Yom-TovGalitTechnion- Israel Institute of Technology
YuVincentNorth Carolina State University
ZhangMinminUT Dallas
ZhangNaUniversity of Florida
ZhangWenBaylor University
ZhangYinghaoUniversity of Cincinnati
Elena Katok in her office at UT Dallas

Organizers

Every year a group of leading faculty across the world come together to organize the Behavioral Operations Conference. See the professors who organized this year’s event below.

Organizing Committee

John Aloysius

John Aloysius

Professor

Walton College of Business, University of Arkansas

Rob Basten

Rob Basten

Associate Professor

Eindhoven University of Technology, Eindhoven – The Netherlands

Rebekah (Bekki) Brau

Rebekah (Bekki) Brau

Assistant Professor

Marriott School of Business, Brigham Young University

Karen Donohue

Karen Donohue

Professor

Carleson School of Management, University of Minnesota

Blair Flicker

Blair Flicker

Assistant Professor

Darla Moore School of Business, University of South Carolina

Elena Katok

Elena Katok

Professor

Naveen Jindal School of Management, University of Texas at Dallas

Sherry Li

Sherry Li

Professor

Walton College of Business, University of Arkansas

Siqi Ma

Siqi Ma

Assistant Professor

College of Business Administration, University of Akron

Pete McGee

Pete McGee

Associate Professor

Walton College of Business, University of Arkansas

lana Shaheen

Iana Shaheen

Assistant Professor

Walton College of Business, University of Arkansas

Adriana Rossiter-Hofer

Adriana Rossiter-Hofer

Associate Professor

Walton College of Business, University of Arkansas

Sponsors

Sam M. Walton College of Business, University of Arkansas