William Hefley, PhD
Clinical Professor, Information Systems
Director, MS Business Analytics
Director, MS Business Analytics
Education
PhD, Carnegie Mellon University
MS, Carnegie Mellon University
MSSM, University of Southern California
Graduate Certificate in Information Systems, University of Southern California
BA, San José State University
BS University of the State of New York
MS, Carnegie Mellon University
MSSM, University of Southern California
Graduate Certificate in Information Systems, University of Southern California
BA, San José State University
BS University of the State of New York
Courses
BUAN 6009 Business Analytics Internship
BUAN 6V98 Business Analytics Internship
BUAN 6V99 Special Topics in Business Analytics
MAS 6100 Advanced Internship
MIS 6204 Information Technology for Management
MIS 6308 Systems Analysis and Project Management
MIS 6313 Managing IT in the Analytics Age
MIS 6360 Agile Project Management
ITSS 3300 Information Technology for Business
ITSS 4370 Information Technology Infrastructure Management
OPRE 6372 Project Initiation
OPRE 6373 Project Planning
OPRE 6376 Advanced Project Management and Simulation
BUAN 6V98 Business Analytics Internship
BUAN 6V99 Special Topics in Business Analytics
MAS 6100 Advanced Internship
MIS 6204 Information Technology for Management
MIS 6308 Systems Analysis and Project Management
MIS 6313 Managing IT in the Analytics Age
MIS 6360 Agile Project Management
ITSS 3300 Information Technology for Business
ITSS 4370 Information Technology Infrastructure Management
OPRE 6372 Project Initiation
OPRE 6373 Project Planning
OPRE 6376 Advanced Project Management and Simulation
Current / Recent Research
Curriculum and workforce development in information systems, data science, cybersecurity, and project management
Impact of standards (eSCM) on sourcing relationships, clients and service providers
Corporate social responsibility in sourcing
Multi-cultural service engineering
Understanding service encounters
Service quality in assistive settings
Global value chains & value based service management (VBSMTM)
Green IT
IT service management
Service value networks, value configurations and dynamic capability
Marcellus Shale value chains
Impact of standards (eSCM) on sourcing relationships, clients and service providers
Corporate social responsibility in sourcing
Multi-cultural service engineering
Understanding service encounters
Service quality in assistive settings
Global value chains & value based service management (VBSMTM)
Green IT
IT service management
Service value networks, value configurations and dynamic capability
Marcellus Shale value chains
Awards and Recognition
ACM SIGCHI Lifetime Service Award, 2019
IAOP Member of the Year, 2015
AIS Special Interest Group on Services (SIGSVC) Service Award, 2012
ACM Distinguished Service Award, 1996
ACM Recognition of Service Award, 1993
Software Engineering Institute, SEI Achievement Award, People CMM Appraisal, 1996
Software Engineering Institute, Customer Satisfaction Award for Computer Emergency Response Team, 1993
Certified Outsourcing Professional (COP)
Certified Data Processor (CDP)
Certified Computer Programmer- Business Programming (CCP)
SAP Certified - Associate Business Foundation & Integration with SAP ERP 6.0 EHP5
Authorized Lead Appraiser/Lead Evaluator for eSourcing Capability Model (eSCM)
IAOP Member of the Year, 2015
AIS Special Interest Group on Services (SIGSVC) Service Award, 2012
ACM Distinguished Service Award, 1996
ACM Recognition of Service Award, 1993
Software Engineering Institute, SEI Achievement Award, People CMM Appraisal, 1996
Software Engineering Institute, Customer Satisfaction Award for Computer Emergency Response Team, 1993
Certified Outsourcing Professional (COP)
Certified Data Processor (CDP)
Certified Computer Programmer- Business Programming (CCP)
SAP Certified - Associate Business Foundation & Integration with SAP ERP 6.0 EHP5
Authorized Lead Appraiser/Lead Evaluator for eSourcing Capability Model (eSCM)
Professional
Organizations
Member, Academy of Management
Member, American Psychological Association (APA)
Associate Member, Association of Certified Fraud Examiners (ACFE)
Senior Member, Association for Computing Machinery (ACM)
Member, Association for Information Systems (AIS)
Member, Decision Sciences Institute (DSI)
Member, Global Sourcing Council
Member, Human Factors and Ergonomics Society (HFES)
Senior Member, Institute for Electrical and Electronic Engineers (IEEE)
Member, Institute for Operations Research and the Management Sciences (INFORMS)
Member, ISACA
Member, Institute for Supply Management (ISM)
Member, International Association for Contract & Commercial Management
Member, International Association for Energy Economics (IAEE)
Professional Member, International Association for Outsourcing Professionals (IAOP)
Member, International Society of Service Innovation Professionals (ISSIP)
Member, IT Service Management Forum USA (itSMF USA)
Member, Project Management Institute (PMI)
Member, Sigma Xi
Member, United States Association for Energy Economics (USAEE)
Member, Society for Disability Studies (SDS)
Member, American Psychological Association (APA)
Associate Member, Association of Certified Fraud Examiners (ACFE)
Senior Member, Association for Computing Machinery (ACM)
Member, Association for Information Systems (AIS)
Member, Decision Sciences Institute (DSI)
Member, Global Sourcing Council
Member, Human Factors and Ergonomics Society (HFES)
Senior Member, Institute for Electrical and Electronic Engineers (IEEE)
Member, Institute for Operations Research and the Management Sciences (INFORMS)
Member, ISACA
Member, Institute for Supply Management (ISM)
Member, International Association for Contract & Commercial Management
Member, International Association for Energy Economics (IAEE)
Professional Member, International Association for Outsourcing Professionals (IAOP)
Member, International Society of Service Innovation Professionals (ISSIP)
Member, IT Service Management Forum USA (itSMF USA)
Member, Project Management Institute (PMI)
Member, Sigma Xi
Member, United States Association for Energy Economics (USAEE)
Member, Society for Disability Studies (SDS)
Published Works
