William Hefley

William Hefley
Clinical Professor, Information Systems
Director, MS Business Analytics
(972) 883-5006
PhD, Carnegie Mellon University 
MS, Carnegie Mellon University 
MSSM, University of Southern California 
Graduate Certificate in Information Systems, University of Southern California 
BA, San José State University 
BS University of the State of New York
MIS 6204 Information Technology for Management 
MIS 6308 Systems Analysis and Project Management
MIS 6360 Agile Project Management 
ITSS 3300 Information Technology for Business 
ITSS 4370 Information Technology Infrastructure Management 
OPRE 6372 Project Initiation
OPRE 6373 Project Planning
OPRE 6376 Advanced Project Management and Simulation
Current / Recent Research
Impact of standards (eSCM) on sourcing relationships, clients and service providers
Corporate social responsibility in sourcing 
Multi-cultural service engineering
Understanding service encounters
Service quality in assistive settings
Global value chains & value based service management (VBSMTM)
Green IT
IT service management
Service value networks, value configurations and dynamic capability
Service value networks research agenda
Marcellus Shale value chains
Awards and Recognition
IAOP Member of the Year, 2015
AIS Special Interest Group on Services (SIGSVC) Service Award, 2012
ACM Distinguished Service Award, 1996
ACM Recognition of Service Award, 1993
Software Engineering Institute, SEI Achievement Award, People CMM Appraisal, 1996
Software Engineering Institute, Customer Satisfaction Award for Computer Emergency Response Team, 1993
Certified Outsourcing Professional (COP)
Certified Data Processor (CDP)
Certified Computer Programmer- Business Programming (CCP)
SAP Certified - Associate Business Foundation & Integration with SAP ERP 6.0 EHP5
Authorized Lead Appraiser/Lead Evaluator for eSourcing Capability Model (eSCM)
Professional Organizations
Member, Academy of Management 
nMember, American Psychological Association (APA)
nAssociate Member, Association of Certified Fraud Examiners (ACFE)
nSenior Member, Association for Computing Machinery (ACM) 
Affiliate Member, Association for Healthcare Resource & Materials Management (AHRMM)
nMember, Association for Information Systems (AIS) 
nMember, Decision Sciences Institute (DSI)
nMember, Global Sourcing Council 
nMember, Human Factors and Ergonomics Society (HFES) 
nSenior Member, Institute for Electrical and Electronic Engineers (IEEE) 
nMember, Institute for Operations Research and the Management Sciences (INFORMS)
nMember, ISACA
nMember, Institute for Supply Management (ISM) 
nMember, International Association for Contract & Commercial Management 
nMember, International Association for Energy Economics (IAEE) 
nProfessional Member, International Association for Outsourcing Professionals (IAOP) 
nMember, International Society of Service Innovation Professionals (ISSIP) 
nMember, IT Service Management Forum USA (itSMF USA) 
nMember, Project Management Institute (PMI) 
nMember, Sigma Xi 
nMember, United States Association for Energy Economics (USAEE) 
nMember & Board of Directors, Society for Disability Studies (SDS)
Published Works
List of Published Works