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Management Information Systems @

Naveen Jindal School of Management

Creating Value Through IT-Driven Business Intelligence

Spring 2012

Jindal BuildingWe are pleased to present the Spring 2012 Management Information Systems Newsletter from the Information Systems area of UT Dallas. One recent significant event and a major milestone for the management school was its naming as the Naveen Jindal School of Management. The Jindal School’s MBA programs (full-time and part-time) have continued to climb in the recently released U.S. News & World Report annual rankings. The graduate MIS program ranked No. 19 in the same list. We hosted the Tenth Annual Big XII+ MIS Research Symposium in April. We continue to expand our curriculum in response to industry needs. Expansion highlights this semester include the development of a graduate healthcare IT certificate program and a new course, Information and Knowledge Management in Healthcare, which introduces students to EPIC, a market-leading EMR software. We have been hearing about accomplishments of alumni in their workplaces, and we have highlighted one such story here. We are also happy to share news about one of our undergraduate students receiving one of the competitive scholarships that SAP America awards every year. Please visit our website to learn more about MIS@UT Dallas. We welcome your comments.

RECENT HAPPENINGS
Jindal School Hosts Annual Big XII+ MIS Research Symposium

Jindal Building(Left to right) Vijay Mookerjee, Davidson Chair of Information Systems and Operations Management, JSOM; Edward Marx, Texas Health; John Hagen, information systems lecturer, JSOM; Mark Cauwels, Capital One
The Information Systems area hosted the Tenth Annual Big XII+ MIS Research Symposium at the Naveen Jindal School of Management from March 30 to April 1. Approximately 100 faculty members and doctoral students from Big XII+ schools participated in the conference. Sixteen doctoral students presented research papers on such topics as social media, data mining, e-commerce, privacy and trust, economics of information systems and behavioral aspects of information systems. Faculty members served as discussants and provided valuable feedback. The symposium included an industry panel that discussed data-driven analytics and an academic panel that discussed the future of IS research. The symposium provided ample opportunities for students and faculty from different schools to network and exchange research ideas. JSOM Professors Indranil Bardhan and Syam Menon served as co-organizers for this event. Please visit Tenth Big XII+ Symposium for program details. The 2013 symposium will be hosted by Oklahoma State University in Stillwater.

U.S. News & World Report Ranks Graduate MIS Program No. 19

The Jindal School's graduate MIS program has been ranked No. 19 again this year by U.S. News & World Report in its 2013 best graduate business school rankings. The full-time MBA program is ranked No. 37, and the part-time MBA program is ranked No. 34. A complete list of rankings can be found in U.S. News & World Report. The site requires registration to see the complete list.

Graduate Healthcare IT Certificate Program To Launch This Fall

In response to the rising demand for professionals with healthcare IT knowledge, the Information Systems area is launching a graduate certificate program in healthcare IT in fall 2012. The certificate program emphasizes practical concepts in healthcare IT and hands-on experience in electronic medical record (EMR) software such as EPIC. Certificate earners will:

  • Be able to identify and understand the key information requirements for managing and working with healthcare information systems.
  • Understand and demonstrate the use of analytics and software tools related to healthcare information to develop sound healthcare decisions.
  • Understand the core functionalities of a leading EMR software platform, including how it supports clinical information workflows in a paperless environment and its interconnectivity with other clinical and business systems.

The Healthcare IT and other graduate certificate programs are available not only to current UT Dallas graduate students but also to those interested in obtaining only the certificate. Please visit MIS Certificate Programs for more information.

New Electronic Medical Records Course Offered

Indranil BardhanA new course, Information and Knowledge Management in Healthcare (HMGT 6327), was introduced in spring 2012 to provide practical hands-on experience with the electronic medical records (EMR) software, EPIC. This course involves close collaboration with UT Southwestern Medical Center at Dallas. Students learn various aspects of clinical work formulas in electronic records software. In addition to his work coordinating the development of this course, information systems faculty member Dr. Indranil Bardhan has also been involved in various research projects related to development of proactive models associated with patient readmission due to congestive heart failure. He undertook the work in collaboration with UT Dallas faculty member Dr. Zhiqiang (Eric) Zheng, post-doctoral student Jeong-Ha (Cath) Oh and the vice president for information resources at UT Southwestern, Kirk Kirksey.

STUDENT SPOTLIGHT
MIS Major Wins $5,000 SAP Scholarship

Lisa DullyUT Dallas undergraduate MIS student Lisa Dully received one of the 15 nationally competitive scholarships awarded annually by SAP America, the premier ERP software company. The criteria for the award included academic achievements, faculty recommendation and community service. Lisa has been an active member of the SAP Users Group, a student club at UT Dallas.

“I was very, very excited when I received the email that I got it,” Lisa said. Originally from Germany, she noted that “International students have to pay so much more tuition, and this scholarship is a great opportunity.…It really helped that I had managed to keep my grades up and kept active in my community. During summers I would help out at a children’s camp and at the library. I also volunteered at the hospital assisting elderly people as well as helping out at the North Texas Food Bank and The Bridge homeless shelter.”

Lisa thanks SAP Users Group faculty adviser Dr. Lou Thompson for making students aware of this scholarship opportunity.

Freshman Charles Adams Shares His Thoughts on the
BS in MIS Degree Program

Charles AdamsQ: What do you like about the MIS program at UT Dallas?
I like the professors and how there are different tracks that you can branch off into.

Q: What prompted you to major in MIS?
My work as an intern made me decide to switch majors because I realized MIS is a better choice for the direction I want to go.

Q: Briefly describe your job duties and responsibilities as an intern.
I work at Biznet Software in the Software Development Department with the other members of our team to help create new versions of our product, BizInsight, which is an Excel based add-in that gives users real-time access to their business data.

Q: Describe your typical day at work as an intern.
We have a list of objectives that is updated weekly called our Top 3's. I just work on those the best I can and ask questions whenever I get stuck. Everyone I work with is very helpful.

Q: What do you enjoy most about your job?
I enjoy the people I work with the most. Everyone is really friendly. My supervisor, Jordan Blaydes, is very helpful and has taught me a lot.

Q: What are some things that you enjoy doing in your free time?
Skateboarding and hanging out with my friends.

Grad Student Ye Xiang on the MS ITM Program at UT Dallas

Ye XiangQ: What was your undergraduate major, and where did you receive your undergraduate degree?
I graduated from Miami University, Oxford, Ohio. I was majoring in accountancy and minoring in management information systems.

Q: Did you have any professional experience before joining the MS program?
I worked in New York City before I came to UT Dallas, and I gained professional working experience in a few areas. In New York, I worked part time as a tax preparer. I also worked for a wholesale company doing accounting. Another part of my work at the same company was to coach new clients in opening their own beverage line. I assisted them in setting the budget and developing a marketing strategy. In addition, in a classroom setting I trained them in customizing our company’s products for their customers.

Q: What prompted you to choose UT Dallas to pursue your MS ITM degree?
My undergrad MIS professor suggested I apply to the MS ITM program at UT Dallas.

Q: What do you like about the MIS program at UT Dallas?
The professors at UT Dallas are very supportive and helpful. The curriculum at MIS helped widen my perspective of the IT industry. Also, we are given a lot of opportunities to network and engage in many professional activities.

Q: Do you have an internship?
I am currently an intern with the PeopleSoft Academy and Information Resources Department at UT Dallas. I document and analyze data from various PeopleSoft modules and SciQuest role testing.

Q: Describe your typical day at work as an intern.
At the PeopleSoft Academy, I have been trained and worked hands-on with PeopleSoft and SciQuest, I am currently working on the cost center data analyst project. At the Information Resources Department, I assist the project manager to document business and system requirements of PeopleSoft Financials, HCM and security customization.

Q: What do you enjoy most about your job?
The best part of my job is the people I work with. They are the most patient and helpful mentors who are also lots of fun. They have helped guide me and have given knowledgeable insights into my work and helped me realize my talents and skills.

Q: What are some things you enjoy doing in your free time?
I am active in my Christian faith. I take joy in sharing the good news of Jesus Christ, who is the hope and the strength of my life. I find fulfillment in my involvement in ministry with community volunteer groups serving the poor, the homeless and victims of social injustice (such as the ministry to women and children exploited in human trafficking). I also enjoy time spent with my friends. I like eating out and exploring different kinds of food. I also like to exercise, especially swimming.

Q: Is there anything else, you want us to highlight about you?
When I arrived at UT Dallas, I learned that there was no student organization involved in the abolitionist cause of human trafficking. My friend and I founded The International Justice Mission chapter at UT Dallas. We are hoping to promote awareness (among our peers) of the 27 million people enslaved in the human trafficking industry. As students, together we can do more than we ever thought possible. Every effort counts.

ALUMNI HIGHLIGHT
UT Dallas Alumnus Contributes to Innovation at Ericsson

Hasnain Saboowala With some 27,000 patents, Ericsson is the largest holder of standard-essential patents for mobile communication. Late in 2010, the CEO of Ericsson launched the “IT BEGINS WITH US” campaign. As a part of the phase II launch of the campaign early in 2011, a focus was placed on INNOVATION through a team effort Innovation idea box.

One of the ideas conceived and executed by Hasnain Saboowala, a spring 2011 graduate of UT Dallas’ master’s program in information technology and management, was “CONNECT,” a study group initiated in September 2011 targeting interns and new hires. Under CONNECT, speakers from different organizations within Ericsson shared their insights of organizational clarity, process improvement and an end-to-end understanding of the Ericsson business in the Operations team. The sessions were recorded and shared on the local intranet websites for future use and reference. Based on hundreds of innovative efforts such as this, Ericsson was recently named a Thomson Reuters 2011 Top 100 Global Innovator, making its mark as one of the world’s most innovative companies.

We spoke with Hasnain recently regarding his work at Ericsson. He applied to more than 100 companies across the nation before he got an internship in summer 2010. As part of a UT Dallas Management Consulting class, he was the team lead for analyzing results of an internal employee survey at Ericsson about feedback to senior management on improving the employer-employee relationship. Based on his performance on the project, Hasnain was recommended for the internship by the director of Ericsson’s Operations Support Systems and Service Fulfillment. Five months into the internship, he was offered a full-time position as business analyst.

In his current position as site development manager, he works with one of the top five Ericsson customer accounts. His duties include support of a $1.5+ billion deployment of network services for T-Mobile across the nation. Typically, the T-Mobile customers give his team a deployment timeline. Then he creates a readiness plan and presents it to senior management at Ericsson. He also interacts with sourcing and quality teams to ensure the highest quality standards are maintained on the projects. He does not feel micro-managed, he finds the culture open, and he is able to interact with managers and directors who provide sponsorship on projects. This helps him to grow within the company.

Hasnain found his marketing class improved his soft skills, and the statistics class OPRE 6301 helped him with basics on Excel and PowerPoint. The MS MIS coursework helped him build a base for his internship so he did not have to struggle on the first day of work and was able to assist his supervisor right away.

His advice to current students? “I encourage them to be a part of student organizations. I led a team of five members for Students in Free Enterprise (SIFE) to develop a business plan for the Battered Women’s Support Shelter and was also an active lead in Nancy Hong’s Entrepreneurship Club and Doug Eckel’s Global Business Society. I was also selected out of 250 candidates from my MS class of 2011 to participate in the IT Strategy case competition at Texas A&M University, which helped me to network with senior management of the top corporate companies in the U.S. Students must opt for classes which have live corporate projects in the industry so they can have an opportunity to get hired if they do a good job on those projects.”

When not working, Hasnain has enjoyed sky diving, golf, movies and being with friends.

FACULTY ACCOMPLISHMENTS
UT Dallas MIS Research Productivity is No. 3 in UTD Top 100 Rankings

UT Dallas' MIS faculty research productivity is No. 3 based on publications in Information Systems Research (ISR), MIS Quarterly (MISQ) and INFORMS Journal on Computing (JOC) from 2007-2011. The UTD Top 100 Business School Research Rankings™ is an index that tracks faculty research productivity at management schools. The UT Dallas rankings are compiled from a database that the Naveen Jindal School of Management maintains of faculty research published in 24 leading peer-reviewed journals in management. The database aggregates information from the most recent five years to generate the annual rankings. ISR, MISQ and JOC are the only three MIS journals included in the UTD Top 100. In the index of worldwide rankings, the Naveen Jindal School of Management is No. 16 this year in the standings, while Wharton is No. 1.

CORPORATE OUTREACH
Local Companies Welcome MIS Students

SAP - AlacatelMIS students had the opportunity to visit Alcatel-Lucent and Texas Instruments during the spring semester. These visits were part of the new initiative by the Information Systems area that brings students into contact with industry professionals in their workplace so that students get to experience the work life of IT professionals firsthand. Dr. Lou Thompson, along with Dr. Mark Thouin, Assistant Director of Recruiting Dee Ellington and administrative staff member Marjorie Wu, organized these tours.

During the Alcatel-Lucent tour, students were first briefed on the wide range of products and services Alcatel-Lucent provides. Following this, students experienced prototypes of some of the technologies on which Alcatel-Lucent is now working. The Home Area of the Innovation Room demonstrated the U-verse convergence of Internet and television stations. Idea Wall showed the capabilities and download/upload speeds of different network types, such as 3G and 4G. Long Term Evolution Connect demonstrated various mobile broadband 4G network equipment.

The focus of the Texas Instruments tour was Digital Light Processing (DLP) technology. The tour began with a brief history of DLP followed by a demonstration of entertainment, educational and business uses of DLP technology. Students became familiar with technologies related to DLP such as networking, cameras, hospital devices, cell phones and whiteboards used in schools. The students also enjoyed a 3-D movie that used DLP technology and visited the backroom of the movie theater that showcased the technology behind the scenes. The students had an opportunity to network with Texas Instruments professionals during the lunch that followed the tour.

Zynga's Mark Skaggs visits UT Dallas

Mark SkaggsMark Skaggs, senior vice president of product development at Zynga, visited UT Dallas April 9 to speak to a standing-room-only crowd of management information systems students about the business value of data. Zynga is a pioneer in the application and use of business intelligence and data-mining techniques, and Mr. Skaggs provided numerous examples of how Zynga collects and uses data to enhance game design, manage relationships with customers and improve management of human capital. The Information Systems area at UT Dallas thanks Mr. Skaggs for taking time to visit and share some of his experiences.

Spring ITM Career Forum

Mark SkaggsEighty-three graduate and undergraduate information systems students attended the Spring 2012 Information Technology and Management Industry Forum hosted by the Naveen Jindal School of Management Career Management Center. The forum provided students with an opportunity to learn about local firms’ hiring processes directly from IT hiring managers. Panel participants included the following:

  • Drew Scaggs, technology senior manager at DELOITTE
  • Ulf Anderson, VP Communication Services and CBA Practice at ERICSSON
  • Rex Conaster, IT director at HCA
  • Jeff Cole, senior manager of Specialized Services at HITACHI CONSULTING
  • Earl Carty, executive director of WSS Custody Systems at JPMORGAN CHASE
  • Mike Breeze, senior director of IT Service Management at MCAFEE

Immediately following panelist comments, students had an opportunity to ask questions and interact with panelists on a one-on-one basis. The annual IT industry forum is one event in a series of career-development workshops offered by the Career Management Center. In addition to the forum, students had an opportunity to participate in workshops that focus on resume building, networking, interviewing and job-search strategies.

Corporate Visitors Address Information Systems Students

The following industry professionals addressed information systems students at various student club activities and during the “An Afternoon With …” speakers series during spring 2012:

  • Eknauth Persaud, CEO – AYOKA SYSTEMS
  • Kris Torres, senior manager – ACCENTURE
  • Mark Skaggs, senior vice president – ZYNGA
  • Dr. Alex McLeod, central U.S. program manager – SAP UNIVERSITY ALLIANCE
  • Murat Sevil, senior director, Enterprise Solutions SAP Functional Services – PEPSICO INC.
  • Yana Davydovs, senior education consultant – SAP AMERICA
  • Jeff Wacker, senior fellow and futurist – HP
  • Pete Walsh, former CIO – DALLAS COWBOYS
  • Mike Anderson, founder and president – ARAGON RESEARCH

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