Technology and Facilities Services

JSOM building, home of state-of-the-art technology and facilities services

Classroom Technology and IT Infrastructure for Researchers, Faculty, and Staff

JSOM Help Desk | Computer Labs and Infrastructure | Audio/Visual | Student Laptop Requirements | Operations

About Technology Services

The Naveen Jindal School of Management Technology and Facilities Services is a service-oriented information technology/audiovisual (IT/AV) department for the Naveen Jindal School of Management community. Our focuses are on classroom enhanced technology and IT Infrastructure for researchers, faculty, and staff. If you have any questions or projects, please contact Engin Calisir, Technology and Facilities Services Assistant Dean.

JSOM Help Desk

The Jindal School IT Help Desk manages all UT Dallas-owned laptops, desktops and any other associated properties within the JSOM building. The JSOM IT Help Desk also provides support to JSOM students, faculty and staff across multiple channels of communication.

Help Desk Hours (Summer Semester)

The JSOM IT Help desk is currently taking measures to keep our customers safe. We are allowing one person in the office at a time to keep contact at a minimum.

Hours: Monday – Friday 8 a.m. – 5 p.m.
Location: 2nd floor – Room JSOM 2.301
Email: JSOMTFS@utdallas.edu
Phone: (972) 883-5800

Are you a student?

Student FAQ Microsoft Azure FAQ

Are you faculty or staff?

Faculty/Staff FAQ Services Provided Scope of Service

Other Helpful Links

Computer Labs and Infrastructure

The Jindal School of Management is host to three computer labs. These labs are open to current students, faculty, and researchers who need quick access to a computer. 12.101 is dedicated for student use, and is the only lab open on the weekend. The other two labs, 1.211 and 1.302, are available to faculty for reservations regarding classes, events, and training. The Jindal School of Management computer labs are kept up to date with current software and popular academic applications such as SAP products, MATLAB, R, and Tableau. Please contact JSOMLabs@utdallas.edu for questions regarding the computer labs, policies, or reservations.

Computer Labs Reservations

Lab Reservation and Schedule

Audio/Visual

The Jindal School of Management classrooms offer a variety of audiovisual technologies that enable the support of multiple teaching styles. We provide technical support to faculty who want to integrate multimedia technologies into their lectures. In addition, we facilitate the creation of technology-enhanced classrooms and meeting rooms by aiding in design and project management. A specialist is ready to assist with any of your technical needs.

Audiovisual Technical Support Hours (Summer Semesters)

Monday – Friday 8 a.m. – 5 p.m.

Audiovisual Tech Support Contact Information

avtechsupport@utdallas.edu | Phone: 972-883-4980

Student Laptop Requirements

Beginning in Spring 2020, undergraduate and graduate students will be required to have their own laptop for their classes. JSOM is working closely with the UTD Tech Store to provide a list of recommended laptops that will be suitable for your courses. Please see the below links to proceed to the UTD Tech Store website for this list:

Graduate Students Undergraduate Students

While JSOM Technology and Facilities services does not support student laptops, the UTD Tech store can help. The UTD Tech store is located in the Visitor’s Center, or you can reach them at 972-883-6500.

Operations

JSOM Technology and Facilities Services provide quality service and support for all your event needs.

Technical Requests

Please email us at jsomtfs@utdallas.edu for any technical request.

Table and Chair Arrangements

JSOM faculty and staff, email the details of your event to JSOM Operations for consideration. Our building coordinators will respond with next-step information. Note, all requests should be sent a minimum of two business days before your event. For groups outside JSOM, contact UT Dallas Facilities Management to make an event setup request.

Server Frequently Asked Questions

Yes, all Faculty and PhD students automatically gain access to all research servers available within the JSOM sandbox. This includes servers hosting a range of commonly used analytics and programming software such as STATA or Python. If you have any questions regarding software availability and corresponding server names, please contact us at JSOMTFS@utdallas.edu.

Class servers must be reserved at least three weeks prior to the start of the semester. Late requests will still be processed but the turnover might be delayed if reservations aren’t made ahead of time. We have servers available for SAS, STATA, and R for student use. Undergraduate and Graduate students will only have access to these servers for as long as they are enrolled in sections with reservations and will have access revoked once the semester ends. To check server software availability or to reserve space, please email us at JSOMTFS@utdallas.edu.

Data is wiped from class servers at the start of every semester, so students are advised to migrate their data off the server via OneDrive or through mounting their local drives to the servers before a remote session.

In your email, please include the class number, all section numbers you will be teaching and the number of students who will need server access as well as any software that is required for the class. Some classes may need to be assigned to labs depending on the workload and software requirements. If you’re unsure on whether to use labs or servers for your class, you can email us at JSOMTFS@utdallas.edu and we will direct your email to the correct department regarding class servers or lab access.

All our servers currently run on the Windows Server operating system and can be accessed through “Remote Desktop Connection” which is a remote connection application included in all non-home versions of Windows machines. You can use the “Microsoft Remote Desktop” application available from the App store on Mac devices to connect to the servers as well.

You can also mount your local drives onto the servers before connecting for easy transfer of data or you can use your OneDrive account.

The research servers are communal and are NOT meant for long term data storage or the storage of large data sets. All data on communal research servers that haven’t been accessed for 90 days will be permanently deleted so please move your data to a secure location once you are done processing it.

You can mount any local drives such as your C drive to the server before connecting through Remote Desktop under “Show Options -> Local Resources -> More” and checking the boxes for drives you want to mount. You can then find these mounted drive locations under “This PC” in File Explorer once you’re on the server. Any data saved on this mounted drive will be saved on your local PC. You can also access the data on your PC through the mounted drive.

You can alternatively use your UTD or personal OneDrive or Box profile to easily transfer data to and from the cloud.

Depending on the amount of data, you can use OneDrive or Box to store your data and share files with other users. You can also email JSOMTFS@utdallas.edu for space on our storage server if you need to store research data which can be shared with other UTD users.

All servers, including research, class, and personal servers, are restarted on the last Saturday of every month. This is to ensure our servers are properly patched and comply with all security standards.

For any outages outside the regularly scheduled patching window, a mass email will be sent regarding outages. These outages are rare and will usually be for maintenance. There may be emergency outages for critical security vulnerabilities or hardware issues which you will also be notified of by email in case they happen.

Your access to all servers and storage are revoked automatically upon the date of your departure. Any data you have saved on research servers, class servers and local storage servers will be deleted after 30 days.

You can extend your access to server resources by being sponsored by a UTD Faculty member. You must have your sponsor fill out an eCAT for temporary NetID access to campus resources to regain access to JSOM Servers. If you have any questions regarding the extension of NetIDs and post-graduation access to the campus network, please contact OIT at assist@utdallas.edu