Jan Austin, MS, MPA, MCC is a master coach, leadership program facilitator and author who brings more than twenty years’ experience as an organizational leader and public sector entrepreneur, and thirteen years’ experience as an independent coaching and consulting professional. Since 1998 she has worked with thousands of business leaders in a variety of organizations including the Fortune 500 and the U.S. Government. In addition, she has mentored hundreds of aspiring organizational and life coaches to establish themselves in the coaching profession. An expert in the area of leadership excellence, Jan Austin is the author of What No One Ever Tells You About Leading For Results (Kaplan, 2006). She presents leadership programs on topics such as “Harnessing Team Intelligence,” “Coaching Skills for Leaders,” “Communication Style,” “Becoming a Signature Leader,” “Developing Strategic Leadership Skills,” “Change Agile Leadership,” “Delivering Effective Feedback,” “The Art and Science of Influencing,” and “Socially Intelligent Leadership.” Jan’s educational background includes a bachelor’s degree in psychology, a master’s degree in psychology and a master’s degree in management. She is currently completing her doctorate in organizational development and transformation.